When you learn that someone close to your friend or colleague has died, you may want to do something to let them know that you are there for them. You can acknowledge their grief by sending them a sympathy message. There are various things you should keep in mind when writing condolences messages.
You can begin the note by admitting that a loss has indeed occurred. If you knew the deceased, use their name in the letter whenever referring to them. If you know any special qualities that the person had, mention some of them.
If you had interacted with the person before, share pleasant memories you have about them. If you have never met the person before then you can share the nice comments that the person may have said about them. You can retell a story about something they did or something the loved.
Be simple and go straight to the point. No need to try and come up with something fancy like a poem or special message. A heartfelt note will be appreciated more. Since the recipient may get many notes during this time, they may not have the time to read through a long message.
End your note by letting the person know you can help them in specific ways in case the need arises. Do not just offer to help without stating how or what you can do. This will increase the chance that the person will take you up on you offer in case they need assistance.
Do not delay to send your note. Preferably do it shortly after you have learned about the loss. Take time to write out the note by hand, instead of having it typed. Sympathy messages are best written on plain paper in subtle colors rather than bold colors.
